Board of Directors
Jim Carras (USA)
Jim has retired after a diverse career in business development consulting and operational management. After serving in the US Navy and receiving his BSEE, Jim began his career as an engineer with NASA Saturn V program then through 40 years has built a foundation of business process management and developing solutions impacting the trinity of process, people and technology. As senior management with ITT Telecommunications, LME Ericsson and Computer Sciences Corporation (CSC), Jim has also served on the Board of Directors as Director of Business Planning for the PMI* PMOSIG. He also served as the Executive Director of the Enterprise Management Association for two years. Jim has developed a true desire to share his diversity to help other organizations become successful.
As a volunteer with Customer Value Creation International, Jim has reinforced his passion to help be part of a team providing thought leadership around the business management change lifecycle.
Surendra Gupta (USA)
Board Secretary and Treasurer
Surendra Gupta is now retired after being employed at SRS for the last 23 years and with Bechtel for the last 41 years. He was Project Engineer and managed multiple projects. He provided clear direction and priorities to team members establishing a clear sense of direction. He ensured that project commitments were met. He ensured that qualified personnel were assigned to tasks and held individuals accountable for their work. He conducted appropriate reviews of products to ensure technical quality was maintained at the expected level.
He maintained a through knowledge of engineering work processes, tools, and techniques. He ensured that team emphasis was on producing technically correct, constructable, and quality deliverables. He utilized his knowledge base in initiating, planning, execution and control of all activities he is accountable for. He provided oversight to many sub-contractors for construction and maintenance activities.
Gautam Mahajan (India)
Was President of Indo American Chamber of Commerce is the only bilateral chamber between USA and India, with 13 offices in India and one in the US.
Total Customer Value Management ( firstname.lastname@example.org ) consultants.
First in the world with Total CVM. We work on Value creation for employees, customers and stakeholders. We work on value based pricing and decommoditising. We transform company thinking to breaking silos and that all businesses are people businesses (H2H) and to think Customer First
We help companies drive business results through the Customer, and increase profitability. We build Customer strategies, and Customer Bill of Rights, and Value of Customer. We measure Customer Value Added, the Voice of Employee, Voice of Customer, and Voice of competitor' We have started a Total CVM program globally and have worked with the Tatas, Godrej, GE Caps, Steel Authority, Chambal, ITC, L&T, among others
Author of "Total Customer Investment: Formula for Sustained Business Success" and "Total Customer Value Management: Transforming Business Thinking"
Also a plastics and packaging expert. 18 US patents.